Privacy Policy

Last updated: May 7, 2026 · Effective date: May 7, 2026

1. Information We Collect

We collect the following types of information when you use our services:

• Identity information: Full name, government-issued ID number, ID type, date of birth
• Contact information: Email address, phone number, mailing address
• Financial information: Transaction amounts, payment methods used, wallet addresses, Zelle email/phone
• Device information: IP address, device type, operating system, browser type
• Usage data: Pages visited, features used, transaction history

2. How We Use Your Information

We use your information for the following purposes:

• To process and complete your money transfer transactions
• To verify your identity and comply with KYC (Know Your Customer) requirements
• To comply with federal anti-money laundering (AML) regulations and FinCEN requirements
• To prevent fraud, unauthorized access, and illegal activity
• To communicate transaction status, updates, and support
• To improve our services and user experience
• To comply with applicable laws and regulations

3. Legal Basis for Processing

As a federally registered Money Services Business, we are required by law to collect and retain certain personal information under the Bank Secrecy Act (BSA) and anti-money laundering regulations. We process your data based on:

• Legal obligation (BSA, AML, FinCEN compliance)
• Contractual necessity (to provide our services)
• Legitimate business interests (fraud prevention, security)
• Your consent (for optional features and communications)

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors: Stripe for card payment processing
• Banking partners: For Zelle transaction processing
• Regulatory authorities: FinCEN, law enforcement, or government agencies when required by law
• Service providers: Cloud infrastructure (Microsoft Azure), analytics, and security services under strict confidentiality agreements

5. Data Retention

We retain your personal information for a minimum of 5 years after your last transaction, as required by the Bank Secrecy Act and FinCEN regulations. Transaction records may be retained for up to 7 years.

6. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted database storage on Microsoft Azure
• Access controls and authentication requirements
• Regular security audits and monitoring

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal information
• Right to correct inaccurate data
• Right to request deletion (subject to legal retention requirements)
• Right to data portability
• Right to opt out of non-essential communications

To exercise these rights, contact us at privacy@tepuyglobal.net

8. Cookies and Tracking

Our web application uses essential cookies for authentication and session management. We do not use third-party advertising cookies or tracking pixels.

9. Children's Privacy

Our services are intended for users 18 years of age and older. We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it immediately.

10. International Transfers

Tepuy Pay facilitates international money transfers between the United States and Venezuela. Your data may be processed and stored in the United States. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the app. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us